Terms & Conditions

About us

These Terms and Conditions apply to the use of our website and to direct accommodation bookings made through our website, through the WebHotelier booking engine, or directly with us by email, telephone, WhatsApp, or other written communication.

The website is operated by:

Contact details

Email: info@rhodesholidays.gr
Telephone: +30 2241 032055

In these Terms and Conditions, “we”, “us”, “our”, “Rhodes Holidays”, or “Rhodes Holidays Property Management” means the company above.

Scope of these terms

These Terms and Conditions apply to:

• use of our website;
• direct enquiries made through our website or contact channels;
• direct accommodation bookings;
• bookings completed through the WebHotelier booking engine;
• payments, cancellations, amendments, guest obligations, and stays at the accommodation.

These Terms and Conditions should be read together with:

• our Privacy Notice;
• our Cookies page;
• the booking-specific terms displayed in the WebHotelier booking engine;
• the cancellation policy shown at checkout;
• the booking confirmation issued for your reservation.

If there is a conflict between these Terms and Conditions and the booking-specific terms shown in the WebHotelier booking engine or your booking confirmation, the booking-specific terms apply to price, payment schedule, cancellation, refund, and rate-plan conditions.

Booking engine

Bookings and payments are processed through the WebHotelier booking engine.

When you proceed to the booking engine, WebHotelier and its payment partners process the booking and payment details needed to complete your reservation.

The booking engine will display, where applicable:

• property selected;
• dates of stay;
• number of guests;
• price;
• taxes and charges;
• payment amount due at booking;
• balance payment details;
• cancellation policy;
• rate-plan conditions;
• guest details required for the booking.

You must review all booking details before confirming your reservation.

Formation of the booking contract

A booking request does not become binding until it is accepted and confirmed.

For bookings made through WebHotelier, the booking contract is formed when the booking confirmation is issued through the booking engine or by us.

For direct bookings made outside WebHotelier, the booking contract is formed when we issue written confirmation and any required payment has been received or authorised.

We reserve the right to reject a booking request before confirmation. If we reject a booking after payment has already been taken, we will refund the amount paid.

Guest responsibility for booking details

You must ensure all booking details are accurate before confirming the booking.

This includes:

• guest name;
• contact details;
• arrival and departure dates;
• property selected;
• number of adults and children;
• special requests;
• payment details;
• arrival information.

You must tell us as soon as possible if any booking detail is incorrect.

Prices, taxes, and charges

Prices are shown on the website, booking engine, or booking confirmation.

The final price payable is the price displayed at checkout or confirmed in writing by us.

Prices may include or exclude taxes, statutory charges, cleaning fees, service fees, or local charges depending on the booking setup and property.

Any mandatory taxes, tourism charges, climate resilience fees, or local charges will be shown where required. If such charges are stated as payable separately, you must pay them in accordance with the booking terms or local law.

Payments

The payment amount, payment schedule, and accepted payment methods are those displayed in the booking engine or stated in your booking confirmation.

Payments may include:

• deposit;
• full prepayment;
• balance payment before arrival;
• balance payment at arrival;
• security deposit, where applicable.

We do not normally store full card details. Card payments are processed by secure payment providers connected to the booking process.

If a balance payment is due before arrival and is not paid on time, we reserve the right to cancel the booking in accordance with the cancellation policy shown at checkout or in your booking confirmation.

Cancellations by guests

The cancellation policy displayed in the booking engine at checkout and stated in the booking confirmation applies to your booking.

Different properties, dates, offers, and rate plans may have different cancellation policies.

To cancel a booking, you must follow the cancellation process available through the booking engine or contact us in writing at info@rhodesholidays.gr.

A cancellation takes effect only when received and confirmed in writing.

Refunds, if applicable, will be processed in accordance with the cancellation policy attached to your booking. Bank charges, payment provider fees, currency conversion fees, or other third-party charges may be deducted where permitted by law and the booking terms.

No general cooling-off right for dated accommodation

Accommodation bookings are for specific dates or a specific period of stay.

For this reason, guests do not have a general 14-day cooling-off right to cancel dated accommodation bookings, unless mandatory law provides otherwise.

Your cancellation and refund rights are governed by the cancellation policy displayed at checkout and stated in your booking confirmation.

Amendments by guests

If you need to amend your booking, you must contact us as soon as possible.

Requested amendments may include:

• change of dates;
• change of property;
• change of guest numbers;
• change of guest names;
• change of arrival time;
• additional services.

Amendments are subject to availability, property rules, rate-plan terms, and any price difference.

We are not obliged to accept amendment requests after a booking has been confirmed.

Changes or cancellation by us

In rare cases, we may need to change or cancel a booking due to circumstances beyond our control or a serious issue affecting the property.

Examples include:

• property damage;
• maintenance emergency;
• safety issue;
• legal or regulatory restriction;
• utility failure;
• owner withdrawal;
• force majeure event.

Where this happens, we will aim to offer a suitable alternative property of similar standard, where available.

If no suitable alternative is available, or if you do not accept the alternative offered, we will refund the accommodation amount paid for the affected booking.

We are not responsible for additional travel, flight, transport, or indirect costs unless required by law.

Check-in and check-out

Unless your booking confirmation states otherwise:

• check-in is from 15:00 on the arrival date;
• check-out is by 10:00 on the departure date.

Early check-in and late check-out are subject to availability and must be confirmed by us in writing.

If your arrival is delayed, you must contact us as soon as possible so alternative arrangements can be made.

If you fail to arrive and do not contact us, the booking may be treated as a no-show in accordance with the applicable cancellation policy.

Guest numbers and visitors

Only the guests named or included in the booking may stay overnight at the property.

You must not exceed the maximum occupancy stated for the property.

Visitors who are not part of the booking are not allowed to stay overnight without our prior written approval.

We reserve the right to refuse access or terminate the stay if the maximum occupancy is exceeded or if unauthorised overnight guests stay at the property.

Guest behaviour

Guests must:

• treat the property, contents, neighbours, and local community with respect;
• use the property for private holiday accommodation only;
• avoid noise or disturbance;
• comply with property rules;
• comply with pool, hot tub, fireplace, and safety instructions;
• keep the property secure;
• report damage, faults, or safety issues promptly;
• leave the property in reasonable condition at check-out.

Guests must not:

• hold parties or events unless expressly agreed in writing;
• use the property for illegal purposes;
• smoke indoors, unless the property rules expressly allow it;
• move furniture in a way which causes damage;
• remove towels, linen, equipment, or contents from the property;
• tamper with pool, hot tub, electrical, fire, alarm, or safety equipment.

If guests behave in a way which causes serious disturbance, danger, damage, or breach of these Terms and Conditions, we reserve the right to end the stay early without refund.

Children and supervision

Children remain the responsibility of their parents, guardians, or accompanying adults at all times.

Children must be supervised carefully around:

• pools;
• hot tubs;
• balconies;
• stairs;
• terraces;
• gardens;
• fireplaces;
• roads;
• glass doors;
• electrical equipment.

No child under 12 should use a pool without adult supervision.

No child under 5 should use a hot tub without adult supervision.

Specific property rules may apply.

Pools and hot tubs

Where a property includes a pool or hot tub, guests use it at their own risk and must follow all safety instructions.

Pools and hot tubs are maintained in accordance with property requirements and local operating standards.

A qualified pool cleaner or maintenance provider may attend during the stay for cleaning, chemical checks, or safety maintenance.

Guests must not:

• alter pool or hot tub settings;
• tamper with chemicals;
• remove pool equipment;
• use glassware in or around the pool;
• allow unsupervised children to use the pool or hot tub;
• use the pool or hot tub while intoxicated;
• use the pool or hot tub in unsafe weather or unsafe conditions;
• wear jewellery in the pool or hot tub;
• enter the pool or hot tub before showering;
• use shower gels, foams, perfumes, or oils in the pool or hot tub.

Cleaning, linen, and towels

The property will be cleaned before arrival.

Unless stated otherwise in the booking details, daily housekeeping is not included.

Linen and bath towels are provided.

Guests must not remove towels, linen, or property items from the accommodation.

Pool or beach towels are provided only where stated in the property description or booking details.

Additional cleaning, linen changes, or towel changes may be available for an extra charge, depending on the property.

Final cleaning is included unless the booking details state otherwise.

Damage, security deposits, and missing items

Guests are responsible for damage caused by them or by members of their group.

This includes damage to:

• the property;
• furniture;
• fixtures and fittings;
• linen and towels;
• pool or garden equipment;
• keys, access cards, or remote controls;
• appliances;
• decorative items;
• neighbouring property.

Some properties require a security deposit. If a security deposit applies, the amount, payment method, and return process will be shown in the booking details or booking confirmation.

We reserve the right to deduct from the security deposit, or request payment from the guest, for reasonable costs linked to damage, missing items, excessive cleaning, lost keys, or breach of property rules.

Maintenance and access during stay

We work to keep each property in good condition.

If a fault or maintenance issue arises, you must tell us promptly so we can investigate and arrange repair where needed.

We or authorised contractors may need access to the property during your stay for:

• urgent repairs;
• pool maintenance;
• garden maintenance;
• cleaning services;
• safety checks;
• inspection of reported issues.

We will aim to give reasonable notice, except in an emergency.

Fireplaces, BBQs, appliances, and utilities

Where a property includes a fireplace, BBQ, oven, heating, air-conditioning, or other appliance, guests must use it safely and in accordance with property instructions.

Guests must not throw paper, plastic, chemicals, or unsafe combustible materials into fireplaces or BBQs.

Guests must switch off air-conditioning, heating, lights, and appliances when not needed and when leaving the property.

Guests are responsible for damage caused by misuse.

Valuables and personal belongings

Guests are responsible for their own personal belongings, valuables, passports, travel documents, money, jewellery, electronics, and luggage.

Where a safe is provided, guests should use it for valuables.

We are not responsible for lost, stolen, or damaged personal belongings unless the loss is caused by our proven fault or where liability cannot be excluded by law.

Guest complaints during stay

We want guests to enjoy their stay.

If a problem arises, you must contact us as soon as possible during your stay so we can investigate and try to resolve it.

This is especially important for issues such as:

• cleaning;
• heating;
• air-conditioning;
• hot water;
• pool or hot tub condition;
• maintenance;
• access;
• noise;
• missing items.

Some issues are difficult or impossible to investigate properly after departure. Failure to report an issue during the stay may affect our ability to resolve the issue or assess any later complaint.

Emergency contact

A 24-hour emergency contact number will be provided for urgent issues during your stay.

This number should be used for genuine urgent matters affecting access, safety, serious property failure, or emergency assistance.

Non-urgent requests should be sent through the usual guest communication channel.

Third-party services

We may help guests arrange third-party services, including:

• airport transfers;
• car rental;
• boat trips;
• private chefs;
• grocery delivery;
• tours;
• activities;
• restaurant bookings;
• wellness services.

These services may be provided by independent third-party suppliers.

Unless we expressly state otherwise, third-party suppliers are responsible for the services they provide, their prices, their availability, their insurance, their licences, and their own terms.

We are not responsible for acts, omissions, delays, cancellations, accidents, or service failures by independent third-party suppliers, unless required by law.

Website information and accuracy

We aim to keep website content accurate and up to date.

Property descriptions, photos, amenities, distances, availability, and prices are provided in good faith.

Small differences may exist between website photos and the property at the time of stay due to maintenance, replacement items, seasonal setup, furniture changes, or operational updates.

We reserve the right to correct obvious errors in prices, descriptions, or availability.

Website use

You must not misuse the website.

You must not:

• attempt unauthorised access;
• interfere with website security;
• upload malicious code;
• scrape or copy content for commercial use without permission;
• use the website for unlawful purposes;
• submit false, abusive, or misleading information.

We reserve the right to restrict access to the website where misuse is suspected.

Intellectual property

All website content, including text, images, logos, design, layout, property descriptions, and branding, belongs to us or our licensors unless stated otherwise.

You must not copy, reproduce, publish, distribute, modify, or exploit website content for commercial purposes without our written permission.

Data protection, privacy, and cookies

We process personal data in accordance with our Privacy Notice.

Our Privacy Notice explains how we collect and use personal data through:

• our website;
• enquiry forms;
• newsletter forms;
• guest communications;
• analytics;
• bookings;
• payments;
• the WebHotelier booking engine.

Our Cookies page explains the cookies and similar technologies used on our website.

Bookings are processed through the WebHotelier booking engine. WebHotelier and its payment partners may apply their own privacy and cookie terms when you proceed to the booking engine.

Links to third-party websites

Our website may include links to third-party websites, including booking engines, payment pages, car rental websites, transfer websites, activity providers, maps, social media platforms, and review platforms.

We are not responsible for the content, availability, privacy practices, cookie practices, or terms of third-party websites.

You should read the relevant third-party terms before using their services.

Events outside our control

We are not responsible for failure or delay caused by events outside our reasonable control.

Examples include:

• natural disasters;
• extreme weather;
• fire;
• flood;
• earthquake;
• pandemic or epidemic;
• government restrictions;
• travel restrictions;
• strike or labour disruption;
• utility failure;
• internet or telecommunications failure;
• war, civil unrest, or terrorism;
• airport or ferry disruption;
• acts or omissions of public authorities;
• unexpected property damage.

Where such an event affects your booking, we will act reasonably and in accordance with the booking terms and applicable law.

Limitation of liability

We are responsible for losses caused by our breach of these Terms and Conditions where the loss is a foreseeable result of that breach.

We are not responsible for:

• losses not caused by us;
• losses not foreseeable at the time of booking;
• business losses;
• loss of profit;
• loss of opportunity;
• loss caused by guest misuse;
• loss caused by third-party suppliers;
• travel disruption outside our control;
• losses caused by breach of these Terms and Conditions by guests.

Nothing in these Terms and Conditions excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• wilful misconduct;
• consumer rights which cannot be excluded by law;
• data protection rights which cannot be excluded by law;
• any liability which cannot be excluded or limited under applicable law.

Legal compliance by guests

Guests must comply with applicable Greek laws, property rules, building rules, safety instructions, and local regulations during their stay.

Guests are responsible for fines, penalties, damage, or losses caused by their unlawful conduct or breach of these Terms and Conditions.

Complaints and dispute resolution

If you have a complaint, please contact us first so we can try to resolve it.

Contact:
Email: info@rhodesholidays.gr
Telephone: +30 2241 032055

Please include:

• booking reference;
• guest name;
• property name;
• dates of stay;
• description of the issue;
• supporting photos or documents, where relevant.

If a consumer dispute cannot be resolved directly, guests may contact the competent consumer dispute resolution bodies in Greece, including the Consumer’s Ombudsman.

The EU Online Dispute Resolution platform has been discontinued and is no longer available.

Governing law and jurisdiction

These Terms and Conditions are governed by Greek law.

The Greek courts have jurisdiction over disputes arising from these Terms and Conditions or any booking made with us.

If you are a consumer resident in another country, you may also benefit from any mandatory consumer protection rights that apply in your country of residence and cannot be excluded by contract.

Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time.

The version published on our website at the time of booking applies to your booking, unless a change is required by law or is more favourable to you.

The “Last updated” date shows when the terms were last revised.